Privacy Policy

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ICIS (referred to as “we”, “us”, or “our”) operates the website located at icis.my (the “Service”). This Privacy Policy page outlines our commitment to protecting your privacy and informs you of our policies regarding the collection, handling, use, and disclosure of personal data when you use our Service. It also details the choices you have associated with that data, including how to manage your consent.

We are dedicated to providing and improving the Service in a transparent and secure manner. By accessing or using the Service, you signify your explicit agreement to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our Service. Unless otherwise defined herein, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Disclaimer: This Privacy Policy is based on general data protection principles and aims to comply with various privacy regulations. However, it is not legal advice. We recommend consulting with a legal professional to ensure full compliance with all applicable laws and regulations specific to your jurisdiction and operations.

1. Information Collection and Processing

To provide and continually enhance our Service, we collect several types of information. The legal basis for processing this data depends on the specific context in which we collect it, typically relying on your consent, our legitimate interests, or necessary contractual fulfillment.

1.1 Types of Data Collected and Processing Purposes

  • Personal Data

    While engaging with our Service, we may request you to provide certain personally identifiable information (“Personal Data”) that can be reasonably used to contact or identify you. This data is collected when you voluntarily provide it to us, for example, when signing up for a newsletter, registering an account, making a purchase, or submitting a contact form.

    • Email Address:Purpose: To send newsletters, marketing communications (with your explicit consent), respond to inquiries, provide account-related information, and facilitate password resets.

      Retention Period: Retained for the duration of your active subscription or account, plus a grace period of up to 18 months after cessation of activity or unsubscription to handle potential re-engagement or legal obligations, unless you request earlier erasure.

    • First Name and Last Name:Purpose: For personalization of communications, account identification, and customer support interactions.

      Retention Period: Retained for the duration of your active account or until you request erasure, plus a grace period of up to 18 months for record-keeping.

    • Phone Number:Purpose: For direct customer support, verification purposes, or specific service-related communications you have opted into.

      Retention Period: Retained for the duration of your active account or until you request erasure, plus a grace period of up to 12 months for record-keeping.

    • Address, State, Province, ZIP/Postal code, City:Purpose: For billing, shipping (if applicable), compliance with geographical restrictions, or personalized content delivery based on location.

      Retention Period: Retained for the duration of your active account or until you request erasure, plus a grace period of up to 7 years for financial and legal record-keeping (e.g., invoices).

  • Usage Data

    We automatically collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This data helps us understand how users interact with our Service, identify popular content, and detect technical issues.

    • Information collected: Internet Protocol address (IP address), browser type and version, pages of our Service visited, time and date of visit, time spent on those pages, unique device identifiers, referring/exit pages, and other diagnostic data.
    • Purpose: To monitor and analyze Service usage, administer the site, track user movement, gather demographic information, improve user experience, and ensure the security and stability of our Service.
    • Retention Period: Anonymized or aggregated Usage Data may be retained indefinitely for analytical purposes. Raw Usage Data identifiable to an individual is typically retained for 9 to 18 months before anonymization or deletion, depending on the analytics provider’s policies and our specific analytical needs.

  • Tracking & Cookies Data

    We utilize cookies and similar tracking technologies to monitor activity on our Service and hold certain information. (See Section 4 for more details).

2. Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal grounds:

  • Consent: We process your Personal Data where you have given us explicit, informed consent for a specific purpose (e.g., subscribing to a newsletter, accepting non-essential cookies for advertising). You have the right to withdraw your consent at any time (see Section 5 below).
  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., managing your account, processing a purchase).
  • Legitimate Interests: We may process your Personal Data where it is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our Service, preventing fraud, network security, conducting anonymized analytics).
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, accounting regulations).

3. Use of Data

ICIS uses the collected data for the following comprehensive purposes:

  • To Provide and Maintain the Service: Ensuring the proper functioning and availability of our website.
  • To Notify You About Changes to Our Service: Informing you of updates, new features, or changes in our terms.
  • To Allow You to Participate in Interactive Features: Enabling your engagement with interactive elements when you choose to do so (e.g., comments, forms).
  • To Provide Customer Support: Assisting you with inquiries, technical issues, and service-related questions.
  • To Gather Analysis or Valuable Information: Conducting analytics to understand demand, identify trends, and enhance Service functionality and user satisfaction.
  • To Monitor the Usage of the Service: Tracking user activity to ensure security, prevent abuse, and optimize performance.
  • To Detect, Prevent, and Address Technical Issues: Proactively identifying and resolving errors or security vulnerabilities.
  • To Manage Your Account: Creating and administering your user account, including authentication and authorization.
  • To Process Transactions: If applicable, to process payments and fulfill orders for goods or services.
  • To Deliver Targeted Advertising and Marketing (with your informed consent): To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. This may involve personalized content based on your interests and usage patterns.
  • For Internal Operations: Including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • To Comply with Legal Obligations: Fulfilling our legal responsibilities under applicable laws and regulations.

4. Tracking Technologies and Cookies

We use “cookies” and similar tracking technologies such as beacons, tags, and scripts to track activity on our Service and store certain information. These technologies help us understand user behavior, enhance user experience, and deliver relevant content. You have choices regarding the use of cookies, which are detailed below.

4.1 What are Cookies?

Cookies are small data files typically stored on your computer or mobile device when you visit a website. They allow the website to remember your actions or preferences over time and can be used for various purposes, including website functionality, analytics, and advertising.

4.2 How We Use Cookies

We use both session and persistent cookies. Session cookies are deleted once you close your web browser, while persistent cookies remain on your device even after you close your browser, for varying lengths of time, to remember your preferences or activities.

Our cookies are used for:

  • Essential / Necessary Cookies: These cookies are vital for our Service to function correctly. They enable core functionalities like security, network management, and accessibility. You cannot opt out of these as the Service would not function.
  • Analytics / Performance Cookies: These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve how our website works.
  • Functionality Cookies: These cookies allow our Service to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
  • Advertising / Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. (See Section 4.3 for more details on third-party advertising cookies).

4.3 Third-Party Advertising and Cookies (Ad Network Compliance)

We work with third-party advertising partners, including Google, to display advertisements on our Service. These third-party vendors use cookies to serve ads based on a user’s prior visits to our Service and other websites on the Internet.

  • How Third-Party Vendors, Including Google, Use Cookies for Ad Serving:

    Google, as a third-party vendor, uses cookies to serve ads on our Service. Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our Service and/or other sites on the Internet. These cookies collect information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. This process is often referred to as “interest-based advertising” or “personalized advertising.”

  • The Use of DART Cookies:

    Specifically, Google uses what is known as the DART cookie. The DART cookie allows Google to serve ads to our users based on their visit to our Service and other sites on the Internet. It uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. This helps in delivering more relevant ads.

  • How Users Can Opt Out of DART Cookies and Personalized Advertising:

    Users may opt out of the use of DART cookies by visiting the Google Ad and Content Network privacy policy page. On this page, you can learn more about how Google uses advertising cookies and customize your ad preferences or opt out of personalized advertising. Additionally, you may opt out of other third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info/choices.

4.4 Your Choices Regarding Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. You can typically find these settings in your browser’s “Options” or “Preferences” menu.

For more specific controls over various advertising networks and their use of cookies, you can visit resources like: